Gesher Human Services | Southfield, MI Department: Workforce Development
Mission and Values
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
Values: People First, Integrity, Forward Thinking, Kindness
General Job Description
The Employment Resource Specialist provides front-line support to career center customers seeking employment, training, and workforce services. This role assists individuals with job search activities, Unemployment Insurance (UI) work registration/RESEA and compliance requirements, career exploration, and access to workforce system programs and community resources. The Specialist delivers high-quality, customer-centered service in the Resource Room and virtual settings.
Qualifications
Bachelor's degree in human services, social work, education, human resources, business, or related field preferred Two to three years of experience linking economically disadvantaged adults with community resources required Experience supporting individuals with Unemployment Insurance processes or state workforce systems preferred Strong interpersonal skills and ability to respond effectively to multiple requests and changing customer flow
Duties and Responsibilities
Greet customers and provide exceptional customer service Provide orientation to services and resources available in the center Support customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases Assist customers with Unemployment Insurance (UI) work registration and compliance requirements Complete all data entry, reporting, and documentation requirements in a timely and accurate manner Conduct initial intake and basic assessments to identify employment needs, barriers, and goals Advocate for and link customers to community resources and assess available support services Keep information on partner organizations updated by making routine contact to verify services and eligibility requirements Develop, enhance, and deliver workshops for groups and individuals Administer and interpret vocational assessment tools such as CASAS, interest surveys, and standardized aptitude tests
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.