Jewish Family Children's Services of the Suncoast | Sarasota, FL Accountability: IT Director
The Front Desk Reception and Security staff is responsible to check in clients, answer phone calls, and oversee the general security of the building and its workforce.
Duties and Responsibilities
• Perform front desk reception duties as assigned • Check in clients • Notify staff upon arrival of visitors/guests/clients • Answer phone calls and route caller to the appropriate person/department • Monitor building security (indoors and outdoors) • Complete other support job functions as assigned
Required Skills
• Ability to work in a team • Ability to multi-task • De-escalation training a plus • Background and experience in building and person security • Ability to stay calm in challenging situations • Security training background • Strong customer service — manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments • Punctuality • Spanish language a plus • Ability to work flexible hours, as necessary
Educational Requirement: Minimum of a high school diploma
Training Requirements: Oriented within the first three months of hire to the agency's mission, philosophy, goals, and services; the cultural and socioeconomic characteristics of the service population; the agency's place within the community; personnel manual; lines of accountability and authority; documentation techniques and maintenance and security of case records and client files including HIPAA specific regulations; and all JFCS required trainings.