This is a full-time, temporary role through September 30, 2026 at minimum.
JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces.
Position Summary
The temporary Client Support and Outreach Specialist plays a key support role for JVS' innovative and successful refugee and immigrant services within the English 2 Employment (E2E) Program. As a frontline staff supporting new clients and regularly interacting with partners and the public, this position requires strong attention to detail and follow-through, as well as outstanding customer service skills. Strong organizational skills, excellent computer skills and good communication skills are critical to success.
The English to Employment (E2E) program provides vocational ESOL classes and career coaching to immigrants and refugees seeking new or better employment and career advancement. The Client Support and Outreach Specialist will facilitate client screening, intake, and onboarding activities; develop employment plans with accepted clients; provide clients with job readiness coaching; support and track client progress and client engagement; and provide other direct supports as needed for day-to-day operations and program success. They will also support the team conducting client outreach by engaging with community partners resulting in strong and collaborative referral pipelines.
Essential Job Functions
Client Support • Conduct information sessions and walk-in screening as needed for potential program candidates • Facilitate client pre- and post-language assessments • Meet with clients to complete employment plans and draft resumes and cover letters • Enroll new participants via outreach and frequent communication with referral agencies and community partners • Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness • Assist clients in individual, group, and classroom settings in job search-related activities • Escort clients to job interviews and facilitate interview and hiring process, as needed • Provide post-placement services including follow-up with participant and employer
Administrative/Communication • Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services • Support recruitment efforts for E2E including partnership communications and outreach • Monitor voicemail and email inquiries and respond to inquiries • Provide Welcome Center coverage and support as needed • Resolve and de-escalate difficult customer situations • Assist with data entry for E2E in Excel and Salesforce
Minimum Qualifications • 1-2 years of direct service work strongly preferred • 1-2 years of experience working with individuals with barriers to employment or related experience • Highly proficient in Microsoft 365, including Excel, Word, and PowerPoint • Experience and skill in database programs (i.e. Salesforce) • Strong interpersonal, communication and organizational skills • Ability to work as part of a team in a multi-cultural environment • Speakers of multiple languages strongly encouraged to apply. Highly sought: Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish
Education: Associate's Degree, or High School diploma and 2 years directly related experience.
Compensation: $26–$27/hour. Please provide a cover letter with your application.