Staten Island JCC Salary: $67,000–$72,000 annually, commensurate with experience
Job Summary
The Director of Operations is responsible for supporting and advancing the operational excellence of the Jewish Community Center of Staten Island (JCC) and its affiliated locations. Reporting directly to the Chief Operating Officer (COO), the Director of Operations will work closely with the COO and agency leadership to oversee operational departments, facilities, systems, and support services.
About You
You are highly organized, solutions-oriented, collaborative, and capable of managing multiple priorities in a fast-paced community-based environment. You have flexibility in your schedule, including availability to work evenings and weekends as needed.
What You'll Do
Operational Leadership
Partner with the COO to oversee Front Desk Operations, Transportation Services, Security and Emergency Preparedness, Capital Projects, Building Operations and Maintenance, and Housekeeping and Custodial Services Develop actionable operational plans including timelines, staffing plans, resource allocation, and deliverables Develop and maintain tracking systems to monitor operational and program progress, outcomes, and accountability measures Identify and resolve operational challenges while evaluating effectiveness and recommending improvements Assist in developing long-term operational systems that support organizational growth, efficiency, and transition initiatives
Facilities & Building Management
Oversee physical office and program spaces to ensure safe, clean, welcoming, and functional environments Partner with Building Services for comprehensive maintenance and operational functionality of agency buildings Manage housekeeping staff and external vendors Oversee office leases, vendor agreements, and service contracts Manage room scheduling, room rentals, and space utilization across the agency Negotiate room rental agreements and maintain positive relationships with community partners
Security & Emergency Preparedness
Collaborate with security leadership to establish and implement safety protocols Regularly review, update, and communicate emergency procedures and safety plans Liaise with local authorities and external security partners as needed
Team Leadership
Provide leadership, supervision, and support to operational staff and department supervisors Foster a welcoming, professional, collaborative, and service-oriented environment Establish and implement customer service standards and operational protocols
Requirements
Bachelor's degree in Business Administration, Operations Management, Nonprofit Management, Facilities Management, or related field preferred Minimum of 5–7 years of progressive operational leadership experience, preferably within a nonprofit, community center, educational, healthcare, or human services environment Demonstrated experience managing facilities, vendors, operational systems, budgets, and multiple departments Strong organizational, leadership, project management, and problem-solving skills Proficiency in Microsoft Office and operational management systems Flexible work schedule required, including evenings and weekends
Preferred: Master's degree; experience working within a Jewish organization or familiarity with Jewish culture and traditions
Benefits: Subsidized medical, dental, and vision coverage, FSA and Dependent Care, LTD, STD, Life Insurance, Pension, 403B, program discounts, free membership, generous time off, and more.